Privacy policy

Last updated: October 22, 2026

HALDEN (halden1980.shop) is operated by Calbourne Holdings LLC ("HALDEN", "we", "us" or "our"). Our store runs on Shopify. This Privacy Policy explains what personal information we collect when you visit the store, place an order or contact us, how we use it, who we share it with, and the choices you have. If this Privacy Policy and our Terms of Service ever conflict on how personal information is handled, this Privacy Policy prevails.

Information We Collect

Depending on how you use the store, we may collect:

  • Contact details — name, email address, phone number, billing and shipping addresses.
  • Order and payment details — products purchased, order value, payment method and confirmation. Card numbers are handled by our payment processors; we never see or store full card numbers.
  • Account details — login credentials and preferences, if you create an account.
  • Shopping activity — products viewed, added to cart, purchased, returned or cancelled.
  • Messages — what you send us by email, contact form or chat.
  • Device and usage data — IP address, browser, device type, approximate location, pages visited and how you reached the store.

Where It Comes From

  • Directly from you, when you order, create an account or contact us.
  • Automatically, through cookies and similar technologies when you browse.
  • From service providers who process data for us (payments, shipping, analytics, customer support).

How We Use It

  • To fulfil your order — process payment, ship, send order and tracking updates, and handle returns, exchanges and refunds.
  • To support you — answer questions and resolve issues with your order.
  • To protect you and the store — detect and prevent fraud, unauthorised transactions and abuse.
  • To market — send promotional emails or texts when you have agreed to receive them, and show relevant ads. You can unsubscribe at any time.
  • To improve the store — understand what works and fix what does not.
  • To meet legal obligations — tax, accounting, and responding to lawful requests.

Who We Share It With

We do not sell your personal information for money. We share it only as needed to run the store:

  • Shopify, which hosts the store and processes data on our behalf.
  • Payment processors that authorise and settle your payment.
  • Fulfilment partners and carriers that pack and deliver your order.
  • Analytics and advertising partners (see Cookies below), under their own privacy policies.
  • Authorities or advisers when required by law, to enforce our terms, or to protect rights and safety.
  • A successor business, if the store is merged, sold or reorganised.

Where the law treats ad-related sharing as a "sale" or "sharing" for targeted advertising, you can opt out on our data sharing opt-out page. We also honour the Global Privacy Control (GPC) signal from your browser.

Cookies and Tracking

We use cookies and similar technologies to:

  • Run the store (essential) — keep your cart, enable checkout and keep the site secure. These cannot be switched off.
  • Measure (analytics) — understand how visitors browse and shop, for example with Shopify analytics and Google Analytics.
  • Advertise — measure and improve our ads, using tools such as the Meta Pixel and Conversions API (Facebook, Instagram), Google Ads tags and, where used, TikTok or Pinterest tags.

You can manage cookies through the cookie banner (where shown), your browser settings, and the ad settings of Meta and Google.

Shopify

Because the store is hosted by Shopify, Shopify processes information about your visit and purchase to provide and improve its services, and may use it for certain features across merchants. Learn more in the Shopify Consumer Privacy Policy and exercise rights over Shopify's processing at the Shopify Privacy Portal.

Third-Party Links

Links to other websites are provided for convenience. We are not responsible for their content or privacy practices; please read their policies before sharing information with them.

Children

The store is not intended for children, and we do not knowingly collect personal information from anyone under the age of majority where they live. If you believe a child has given us information, contact us and we will delete it.

Security and Retention

We use reasonable technical and organisational measures to protect your information, and checkout is encrypted. No system is completely secure, so please avoid sending sensitive information through unsecured channels. We keep personal information only as long as needed to fulfil orders, provide support, resolve disputes, and meet legal, tax and accounting requirements.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you, or receive a copy of it.
  • Correct inaccurate information.
  • Delete your information.
  • Opt out of targeted advertising and of "sale" or "sharing" of personal information.
  • Unsubscribe from marketing at any time (we may still send order-related messages).

If you are in the European Economic Area or the United Kingdom, you may also object to or restrict certain processing and withdraw consent at any time, without affecting processing that took place before. To exercise any right, email support@halden1980.com. We may need to verify your identity, and you may use an authorised agent. We will not treat you differently for exercising your rights.

Complaints

If you have a concern about how we handle your information, contact us first so we can resolve it. Depending on where you live, you may also appeal our decision or complain to your local data protection authority.

International Transfers

We and our service providers may process your information outside your country. When personal information leaves the EEA or the UK, we rely on recognised safeguards such as the European Commission's Standard Contractual Clauses (or the UK equivalent), unless the destination has been found to offer adequate protection.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or the law. The "Last updated" date above shows the latest version, and material changes will be notified as required by law.

Contact

Company Name: Calbourne Holdings LLC
Store: HALDEN (halden1980.shop)
Email: support@halden1980.com
Registered Business Address: 1045 Collins St, Melbourne, FL 32935, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-5)
Response Time: We reply to most messages within 3 business days.

For the purposes of data protection law, Calbourne Holdings LLC is the controller of your personal information.