Shipping policy

Last updated: October 22, 2026

We want you to know exactly what to expect from the moment you order until your package arrives. This policy explains processing times, delivery times, costs and what to do if something goes wrong.

Order Processing

  • Orders are processed within 1–5 business days after payment is confirmed.
  • Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed the next business day.
  • During sales and peak seasons processing may take slightly longer; we will email you if your order is delayed.

Delivery Times

After dispatch, estimated delivery time is 6–15 business days, depending on your location. We ship worldwide with tracking on every order, using national postal services and trusted courier partners in your region.

Delivery times are estimates, not guarantees. Customs clearance, carrier delays, weather and peak seasons can extend them.

Shipping Costs

Standard shipping is free on every order, with no minimum purchase.

If your order ships in more than one package, you are never charged extra for the split shipment.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. Unless the checkout states that duties are included, these charges are not part of the order total and are the customer's responsibility. Refusing to pay them may result in the package being returned or destroyed by the carrier, which is not treated as a non-delivery by us.

Order Tracking

  • As soon as your order ships, you receive an email with your tracking number.
  • Tracking may take 1–3 business days to show its first update.
  • You can follow your package at any time through our Track Your Order page.

Shipping Address

Please check your address carefully at checkout. If you spot a mistake, email support@halden1980.com right away — we can update the address free of charge as long as the order has not been dispatched. Once a package has shipped to the address provided at checkout, it is considered fulfilled; if it is returned to us because the address was incorrect or incomplete, we can resend it once the new shipping cost is covered.

Late or Missing Packages

If your order has not arrived within 20 business days of dispatch, contact us with your order number. We will open an investigation with the carrier and, if the package is confirmed lost, send a replacement or issue a full refund.

If tracking shows "delivered" but you cannot find the package:

  1. Check with household members, neighbours, building reception and your mailbox or parcel locker.
  2. Wait 1–2 business days — carriers sometimes mark a parcel as delivered shortly before it arrives.
  3. Email us at support@halden1980.com with your order number. We will contact the carrier and help you file a claim.

Contact Information

Company Name: Calbourne Holdings LLC
Store: HALDEN (halden1980.shop)
Email: support@halden1980.com
Registered Business Address: 1045 Collins St, Melbourne, FL 32935, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-5)
Response Time: We reply to most messages within 3 business days.